Terms & Conditions · CosmicPDF

General

The present website www.cosmicpdf.com (hereinafter, the/our “ Website ”) is owned and operated, as joint controllers, by the following companies (hereinafter the “ Companies ” or “ We ”):

World Media Society, S.L., a limited liability company registered in Barcelona, at Calle Balmes 191, 6th Floor and 1st Door (08006, Barcelona, Spain) and provided with Tax number B67533331 and contact e-mail address info@cosmicpdf.com.

These Terms and Conditions explain the conditions for purchasing the services offered on this Website.

The User’s express confirmation of contracting any of the subscription plans for the services offered on this Website, as well as the introduction of their payment information, constitutes a clear affirmative action of the User of its acknowledgement and acceptance of these binding Terms and Conditions.

Once the payment of the subscription plan selected is successfully completed, which is confirmed by email, the User acquires the condition of Customer (hereinafter, “Customer”).

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer.

The updated version of these Terms and Conditions will be effective immediately, as soon as they are published on this Website.

These Terms and Conditions are permanently available on the present Website so that the Users and/or Customers can consult them at all times.

For any doubt or question related to these Terms and Conditions, you can contact us by sending an email to info@cosmicpdf.com or Contact us or by telephone (+1 833 827 8680).

Our Services

This Website offers its Users and/or Customers the following services:

PDF editing services including, but not limited to: (i) Conversion & Compression, (ii) Split, (iii) Convert from PDF, (iv) View and Edit PDF, and (v) Convert to PDF.
Filling in PDF forms through form field recognition, automatic form filling, and support for interactive form elements.
To be able to store your creations in your account and to review them as many times as you wish, without the file being modified.
Download the creations in PDF format and in high quality.
AI-assisted document interaction provides features to enhance the understanding of PDF documents, specifically including automated PDF summary functions and PDF translation into the user’s chosen language, all under the user’s explicit control.
24/7 multilingual Customer Service, which can be contacted by different means, which are duly indicated in the “Customer Service” section of these Terms and Conditions.

Remarks:

The User and/or Customer must be the owner or to be in possession of the appropriate authorizations in regards to the information contained in the PDF uploaded to this Website.

The Company disclaims all liability for non-compliance with this requirement.

Access to our Services

In order to access the Services offered through this Website:

The User must be an adult with legal capacity according to the laws and regulations of your place of birth/residence.

Prices and Payments

The subscription plan and its prices will be displayed on the payment page of this Website and a payment confirmation email with the details of the subscription plan purchased will be sent to the Customer.

Customers will pay their subscription plan fees in the currency available at any given time.

By entering the payment information, the User (Customer) expressly confirms their agreement with said prices and these Terms and Conditions.

The following subscription plans are currently offered:

An Initial Trial Period which shall last for a maximum of seven (7) days from the time the User pays the one-time payment and receives the payment confirmation email (the “Trial Period”).
The Customer may cancel the Trial Period at any time prior to the end of the Trial Period, without penalty, to avoid being charged the first monthly fee.
The Monthly Subscription Fee, which will apply after the Initial Trial Period, renewable every four (4) weeks for as long as the Customer remains subscribed to the Services (the “Monthly Subscription Fee”).
The Yearly Subscription Fee, one-off payment for a full year (12 monthts) of subscription.
This subscription plan does not have a Trial Period and shall be automatically renewed if not cancelled by the User before the last day of the last month of the subscription period (month 12) (the “Yearly Subscription Fee”).

Remarks

When you purchase a subscription to our Services, you agree to automatic or recurring billing.
The Subscription Plan fees may differ depending on your location, as the plans may be priced in local currencies.
The payment confirmation emails contain a detailed explanation of your subscription plan, as well as instructions on how to unsubscribe.
You can also check the ” Cancellation of a Subscription plan ” section below these Terms and Conditions.
The Company reserves the right to update the subscription plans offered at any time and their details based on its business goals, interests, strategy, and needs, without prior notice to Users and/or Customers.
The new costs will be effective immediately, as soon as they are published on this Website, without prior notice to Users and/or Customers.
However, Customers who have already paid and are using one of the subscriptions will not see their conditions affected.
The new terms of subscription plans and rates will apply at the end of their current subscription.
The only methods of payment accepted shall be those indicated on this Website and/or its payment page.
Please note that the debit/credit card used in the payment must be yours and you must be the legitimate holder of it.
The Company will not assume any responsibility if you are not the legitimate holder of the card, since this circumstance is beyond our reasonable control.
However, if necessary, the Company will provide appropriate cooperation to the Customer and/or law enforcement and/or judicial authorities, for the detection and/or investigation of fraudulent operation(s) linked to the debit/credit card used to make payment for the Services offered.
Please be aware that the Company will not be liable and no claims will be made to the Company if suspension or termination of membership to our Services take place for the reasons above stated.
The Company is not responsible for any fees incurred by Customers’ bank, including currency exchange fees or surcharges, and will not provide compensation or refund for any surcharges levied by the Customer’s bank or card issuer.
Despite having the correct internal security protocols regarding fraudulent use of payment methods, in no case can we assume responsibility for the User’s lack of security measures in connection with the custody of the Customer’s payment credit/debit card and security keys and/or passwords, since this circumstance is beyond our reasonable control.
We will not be responsible for fraudulent use, although we will make our best efforts to avoid this situation from occurring.

Merchant of Record

For Users and Customers located in the United Kingdom, the European Union and Australia: The costs for the subscription plan selected will be charged, as a Merchant of Record by:

World Media Society SL a company with TAX ID number B67533331, registered in the Mercantile Registry of Barcelona, under the Book 47122, Folio 53 and Page B 541896, and registered Office at Calle Balmes Número 191 Planta 6ª Puerta 1ª (08006, Barcelona, Spain) and contact email info@cosmicpdf.com .

For Users and Customers located in the United States of America and Canada: The costs for the subscription plan selected will be charged, as a Merchant of Record, by:

Luxor Global Tech LLC a limited liability company Registered in 777 Brickell Avenue, Suite 550, Miami, FL 33131 and provided with EIN number EIN 93-3985569, and email address info@cosmicpdf.com.

Inter Op Services LLC a limited liability company Registered in 255 Alhambra Circle Suite 500, Coral Gables, Florida 33134, and provided with EIN number 87-3683281, and email address info@cosmicpdf.com.

All Merchants of Record will make and manage the collection of the total costs of the chosen subscription plan offered on the present Website and, where appropriate, refunds made and/or requested by the Customer.

Please see the ” Refund Policy ” section of the present Terms and Conditions for further information.

All Merchants of Record have put in place the maximum measures to ensure the reliability and security of communications and interactions between the Users and/or Customers and this Website in a completely secure manner. In this regard, please note that the payment information is transmitted directly through a secure connection to the information systems of our payment service provider(s). We only have access to partial payment information.

Merchants of Record will be responsible for issuing invoices for the costs of the chosen subscription plan, when requested by the Customer. The Customer expressly authorizes all Merchants of Record to send invoices in electronic format, although the Customer may also indicate their wish to receive a paper invoice, in which case we will send it in this format to the postal address indicated by the Customer.

Withdrawal Right

In accordance with the applicable laws and regulations, the Customer withdrawal right does not apply because this service is automatically consumed by the User/Customer at the time of use.

Notwithstanding the foregoing, the Customer can cancel the subscription plan purchased, as indicated in the section below: ” Cancellation of a Subscription plan ”.

Cancellation of Subscription Plans (Unsubscribe)

Customers can cancel the subscription plan purchased:

(i) before the Trial Period ends
(ii) any time before the beginning of the following billing period.

Customers can cancel the subscription plan in the following ways:

By accessing their personal account. The Customer will only be able to access their account by logging in using their credentials, and once inside their profile, they will be able to choose the “Cancel Subscription” option in order to cancel their subscription plan.
By contacting us so that we can process your request:
- Writing an email to info@cosmicpdf.com.
- Filling out our Contact Form
- Calling us by phone +1 833 827 8680

Remarks:

The cancellation of the purchased subscription plan must be made by the Customer themself (not by a third person, on their behalf).
The User may be required to provide the reason why they are canceling the purchased subscription plan.
Upon the Customer’s cancellation request, appropriate measures will be applied to avoid new charges to the Customer.
Likewise, the Company reserves the right to provide promotional offers to Customers on our Services as per our sole discretion before terminating a Subscription Plan (e.g. disccounts, upgrades or changes of subscription plan).
In connection with our Services:
- If the User decides to stop using our Services and declines an offer, they will get an email confirming that we have received their request to unsubscribe and the request has been processed.
- The e-mail will also mention the date on which your subscription will be terminated.
- If the User chooses to accept an offer instead of unsubscribing, they will receive two emails.
- The first email will confirm the cancellation of their previous subscription plan, and the second email will confirm their selection and payment for the new subscription.
The cancellation of a plan does not imply the closing of the Customer’s Personal Account.
The Customer will be able to access their Personal Account at any time, but if they wish to enjoy the functionalities and Services offered, the Customer will have to purchase a subscription plan again.

Exemption from Responsibility

The Company (nor any of its Officers, directors, and employees) will not assume any responsibility for the following circumstances that are beyond our reasonable control, such as:

The Customer is not an adult nor has the legal capacity to contract the Services offered through this Website in accordance with the laws and regulations of their birth/residence country or state.
The Company will not assume any responsibility for access to this Website by Users under the required legal age according to their country’s applicable laws and regulations, this being the sole responsibility of their parents and/or legal guardians to exercise adequate control over the activity and/or use of the Internet by their dependent minors;
nor for preventing their access to websites whose content is not suitable or recommended for minors, or the sending of personal data without the prior authorization of their parents or legal guardians.
Our service is not a professional service and should not be relied upon as a substitute for professional advice.
Our service is intended for informational purposes only and we do not guarantee the accuracy or completeness of the information provided.
By using the service, you acknowledge and agree that we shall not be held liable or responsible for any damages, losses, or expenses incurred as a result of your use of the service.
You agree to hold the Company harmless from any and all claims, liabilities, and expenses arising from your use of the service.
The results generated by AI features , as the information and/or data entered by the User to enable the AI to create what the User requests, specifically summaries and translations,are processed to provide results on an “as is” and “as available” basis.
The Company does not guarantee the absolute accuracy, reliability, or completeness of these outputs, which may contain errors, inaccuracies, or “hallucinations” inherent to the technology.
Therefore, the User is solely responsible for verifying the information before making decisions or taking actions based on such content, and the Company shall not be held liable for any inaccuracies or the User’s reliance on these AI-generated results.
The Customer will be solely responsible for any inaccuracy or misstatement of the information provided and the consequences thereof.
To this effect, the User and/or Customer is the only one responsible for guaranteeing the lawful, truthful, updated, and complete personal data and private information included in the forms and in the content created and, when appropriate, shared to third parties.
The Customer has shared with this Website documents and/or information that are subject to licenses and/or authorizations of its owners.
Under no circumstances does the Company review, control, edit, and/or monitor the documents uploaded by the Customer.
The access by third parties to the Personal Account of the Customer, due to the Customer’s negligence and/or conscious sharing of information (e.g. passwords).

Disclaimer:

The availability of the artificial intelligence models used in the Website depends on the third-party infrastructure services. We do not guarantee that any specific AI model will be available at all times, and model availability may be subject to interruptions, changes or substitutions without prior notice.

Refund Policy

Our Customers may also contact us to request a refund, in accordance with the terms established in these Terms and Conditions.

You can use the following channels to request a refund, through which our Customer Service team will tell you what information to provide in order to evaluate your case:

Contact us
info@cosmicpdf.com.
Telephone +1 833 827 8680

Please note that:

The cost of the Initial Trial Period fee shall not be refunded;
Only the last subscription fee charged shall be refunded. The last “subscription fee charged” means, the subscription fee charged at the time the Customer requests the cancellation of the subscription.
These amounts shall only be refunded with the explicit request of the Customer.

Remarks:

In the event you contact us to request a refund, please be informed that, for security reasons, we may ask you to provide personal data and/or information to verify your identity and confirm that you are our Customer.
Please note that this procedure is essential to process your request.
For further information regarding how we process personal data, please check our Privacy Policy .
If a refund request is approved, it will be made to the same payment method that you used to pay the Services.
A confirmation email will be sent to you as soon as the refund has been issued.
If for technical and/or operational issues it is not received, please contact us, so we can help you.
The Company reserves the right to refuse refund requests in the event that it is detected that the Customer has taken undue advantage of the subscription plan and Services, e.g. in cases where the Customer has made several subscriptions (+1) in the last 12 months immediately preceding the date of the refund request, only one refund will be performed for the total number of subscriptions made.
If further information is needed concerning our Refund Policy, you can contact us at info@cosmicpdf.com.

Applicable Legislation and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the currently applicable Spanish laws and regulations.

In the case of disagreement between the Customer and the Company arising from these Terms and Conditions, both parties agree to submit their resolution, of their free choice and expressly waiving any other jurisdiction to which they may be entitled, to the competent Courts and Tribunals of the place of residence of the Customer.

The nullity, total or partial, of any of the provisions of these Terms and Conditions, will not affect the validity of the other provisions.

The non-exercise by the Company of any right provided or derived from these Terms and Conditions shall not be construed, under any circumstances, as a waiver of said right, unless explicitly and in writing waived by our Company or legal prescription of the action, that in each case corresponds to the applicable current legislation.

Customer Service

We have a 24/7 multilingual Customer Service team to facilitate communication between you and our Company. Customer Service will take care of your inquiries, suggestions, complaints, and/or claims regarding the services we offer through this Website, and, where appropriate, manage the cancellation requests received.

You can contact our Customer Service team via the following means:

Contact us
info@cosmicpdf.com
Telephone +1 833 827 8680

Please be informed that, for security reasons, Customer Service may ask you to provide personal data and/or information to verify your identity and that you are our Customer, before proceeding to address your request. The requested data shall include:

(i) registration email used in our Website;
(ii) Transaction ID (which is provided in the payment confirmation email);
(iii) last 4 digits of the credit/debit card used to purchase our services.

For further information, please consult our Privacy Policy .

With reference to the above, it is important to note that, depending on the type of request made by the Customer, it will usually be answered and/or resolved immediately, while others will require internal procedures.

The response to your request will be sent to the Customer’s email address provided when registering on this Website.

Be aware, we carefully process each individual query, so we will respond to you in the shortest time frame possible and, in any case, within the deadline established by the applicable laws and regulations.